Chatbots are mainstream, but then came Live Video Call. Rest is History !
ChatBots have been steadily gaining momentum in handling first level conversation over websites / apps. There have been many improvements made in last decade to increase efficiencies and conversation ratios of the bots. Nowadays bots are machine trained and tend to respond at higher accuracy levels. But 2020 study by leading Services company shows end customers satisfaction is just at 40% to expected levels while interacting with Chatbots.
But how about having a direct video conversation with your clients directly from your website? Your customer support team understand best of your product/services and your clients would love to speak to a human and feel being served. The way humans can engage and answer all queries, bots on the other hand have inbuilt challenges with canned responses and not able to contextualise the discussion.
Well, some people say that there are disadvantages to live video call model. Some of common concerns being:
- ) Agents cannot be there 24x7
- ) We cannot have army of agents to handle peak load
If there could be way, we can eliminate some of these challenges, Live Video call is better alternative to Chatbots.
SafeMeet has solved this problem with an easy availability switch to receive live video call during agent available/business hours. Remaining time, default chat feature will continue to exist. It also has enabled queuing feature by which single person can handle multiple Video calls one after another.
During the video call, client and agent both can share their screens and show their compete view to one another. Even both can screen-share simultaneously.
To make it even more impactful, there is a co-browsing feature along with Live Video Call to give an assisted-support experience.
Best part is , all the Video conversations are auto recorded for later reference.
Live Video Call is FREE to use and you can sign up at https://SafeMeet.in to experience it. Do go over below video to get detailed description.
SafeMeet is also coming up with 3D Avatars of agents and with auto text to speech engine, leveraging Nvidia Maxine artificial intelligence technology, we can replace human with 3D avatars of our choice. Really excited about seeing and sharing this feature when ready.
Disclaimer : I am Founder @ SafeMeet and views expressed above are solely mine.
